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Introduction

IT operations represent the interface between an organization's consumers of digital services and the technologies. This Framework helps organizations to assess the maturity and effectiveness of their IT operations.

Highlights

  • This Framework sheds light on how the role of IT operations has changed and what capabilities are core and how these can be assessed.

Features and Benefits

  • Discover how IT operations effectiveness can be improved by knowing the current IT operations maturity level of your organization.
  • Map out a strategic path for how improving the effectiveness of IT operations can help organizational business objectives.

Key questions answered

  • Learn how mature your organization is in terms of IT operations.
  • Discover how to improve the maturity level and understand the benefits of an improved maturity level.

Table of contents

Summary

  • Introduction
  • Download 1: Framework: IT Operations Maturity

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