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IT operations represent the interface between an organization's consumers of digital services and the technologies. This Framework helps organizations to assess the maturity and effectiveness of their IT operations.


  • This Framework sheds light on how the role of IT operations has changed and what capabilities are core and how these can be assessed.

Features and Benefits

  • Discover how IT operations effectiveness can be improved by knowing the current IT operations maturity level of your organization.
  • Map out a strategic path for how improving the effectiveness of IT operations can help organizational business objectives.

Key questions answered

  • Learn how mature your organization is in terms of IT operations.
  • Discover how to improve the maturity level and understand the benefits of an improved maturity level.

Table of contents


  • Introduction
  • Download 1: Framework: IT Operations Maturity

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