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Introduction

Ovum’s 2014 Enterprise Insights survey found that the big six telco-managed global service providers, AT&T, BT, Orange, T-Systems, Verizon, and Vodafone, do not distinguish themselves from each other across a range of performance criteria.

Highlights

  • Among the largest telcos in global services, BT and AT&T get the highest ratings from their customers.
  • T-Systems and Vodafone reach the next best level of performance across a range of technical and services delivery and support criteria.
  • Orange Business Services and Verizon Enterprise Solutions fall below the average user ratings of the big six global service providers in several performance criteria.

Features and Benefits

  • Compares global telco service providers, as rated by their own major MNC customers.
  • Examines the reasons for customers' ratings of the telcos.

Key questions answered

  • What do MNC customers think of their global telco service providers?
  • Which global services providers stand out from the top tier of global telcos?

Table of contents

Summary

  • In brief
  • Ovum view
  • Recommendations

Key findings

  • Top-tier service provider ratings

Service providers

  • BT Global Services
  • AT&T Business Solutions
  • T-Systems
  • Vodafone Global Enterprise
  • Orange Business Services
  • Verizon Enterprise Solutions

Market context

  • The big six should be scoring higher than new entrants
  • Other suppliers in the survey
  • Challenges for the big six

Appendix

  • Methodology
  • Further reading
  • Author

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