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This enterprise case study looks at how eHealth Ireland has taken an incremental approach to digitizing healthcare in the Republic of Ireland.


  • eHealth Ireland has successfully managed to roll out a national IT program when larger and better-funded peers have not been able to.

Features and Benefits

  • Understand why it is important to involve clinicians, staff, and patients in major software implementations.
  • Learn how vendors can help enterprises along the digitization path.

Key questions answered

  • What are the benefits of involving a wide range of stakeholders in software implementations?
  • What are the benefits to vendors of taking an incremental approach with clients?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages

Recommendations for the healthcare industry

  • Recommendations for enterprises
  • Recommendations for vendors

Using IT to improve Ireland's public sector healthcare

  • Irish public sector healthcare
  • The National Electronic Health Record

Lessons learned

  • Learn from the mistakes and successes of others
  • Involve professionals and patients (or customers) in planning


  • Methodology
  • Further reading
  • Author

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