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This case study shares the experiences of ISS Facility Services in its efforts to execute against an enterprise mobility strategy.


  • A more strategic approach, one that positions mobility as a way of transforming how people work for the better, is increasingly at the forefront of the approaches being adopted global organizations.

Features and Benefits

  • Organizations are starting to mature their approach to enterprise mobility.
  • The cultural impact of any enterprise mobility initiative must not be underestimated.

Key questions answered

  • Understand some of the common challenges experienced when embarking on an enterprise mobility initiative.
  • Learn about how technology can support organizations in achieving enterprise mobility objectives.

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors

Enabling a mobile workforce and reducing technology complexities

  • Setting the business context
  • The role of IBM MaaS360 in solving the problem
  • Bringing the strategy to life

Lessons learned

  • Working with a partner that understands the needs of your business can be very beneficial
  • EMM has become business critical
  • Understanding employee behaviors and ways in which technology could be further empowering are vital


  • Methodology
  • Further reading
  • Author

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