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The Hongkong and Shanghai Hotels, Limited (HSH) recognized that mobility offered new ways to optimize the customer experience, specifically in terms of how communication with customers could be improved.


  • HSH rolled out in-room tablet-based control systems to manage lighting, heating and cooling systems, drapes, and guest information to improve the customer experience.

Features and Benefits

  • Learn about the benefits realized by a large hotel group through the adoption and utilization of an enterprise mobility management solution.
  • Uses customer input to evaluate the challenges and outcomes of the project.

Key questions answered

  • What was the business value offered by an EMM solution for the HSH group?
  • What were some of the key lessons learned from the project?

Table of contents


  • Catalyst
  • Ovum view
  • Key findings

Recommendations for enterprises

  • Key lessons learned

Solution selection

  • Background

Solution analysis

  • Solution deployment
  • Outcomes

Data sheet

  • Key facts about the solution


  • Methodology
  • Author

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