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This Ovum Quarterly Briefing outlines the major events during the fourth quarter of 2014, as well as financial highlights for that quarter and FY2014. We also include a research focus on recent price and cost analysis for the CRM outsourcing space.


  • 4Q14 and FY2014 were positive for most outsourcers that report earnings.

Features and Benefits

  • Learn about the financial performance of leading outsourcers during 4Q14 and FY2014
  • Understand what were the highlights in the CRM outsourcing space in 4Q14
  • Get a snapshot of Ovum's most recent pricing and cost analysis research for the contact center outsourcing sector.

Key questions answered

  • How did publicly-traded contact center outsourcers perform financially during 4Q14 and FY2014?
  • What were they major contact center outsourcing industry developments during 4Q14?

Table of contents


  • Introduction
  • Download 1: CRM Outsourcing Quarterly, 4Q14

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