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Introduction

This research will help organizations embarking on a service catalog or automated request catalog initiative.

Highlights

  • Of the enterprise clients Ovum engages with, many are unsure of the full value that a service catalog can provide.

Features and Benefits

  • Learn more about service catalog management.
  • Understand why the process can be vital in improving IT and business integration.

Key questions answered

  • What are some of the important considerations that must be taken into account as part of a service catalog initiative?
  • How is a service catalog developed?
  • What is the role of service catalog technology?

Table of contents

Summary

  • Introduction
  • Download 1: Checklist: Important Service Catalog Management Considerations

Appendix

  • Further reading
  • Author

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