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Introduction

Aspect Software is an emerging player in the contact center cloud and cloud workforce optimization spaces. The company appears to be well-positioned to compete over the long term while continuing to invest in new product capabilities and potentially engage in M&A activity in the second half of 2017.

Highlights

  • Aspect’s 2016 financial successes are indicative of a company that has remained steadfast to its core strategy and beliefs as it strikes out on the path to cloud adoption.
  • Aspect intends to focus its attention in 2017 on cultivating the organization through customer journey alignment.
  • Its new platform, Aspect Via, solves the challenge facing many contact centers, which is how to manage separate products over separate interfaces.

Features and Benefits

  • Discusses how, as increasing market pressures drive changes among contact center vendors, players must challenge the status quo, with the development of more-nimble business models and less-complex go-to-market strategies.
  • Argues that legacy-laden companies must shed their myopic approach to selling and strategy.

Key questions answered

  • What are Aspect's 2016 financial results?
  • What are the key drivers of growth for Aspect in 2017?

Table of contents

Ovum view

  • Summary
  • Repositioned for cloud momentum
  • Continued growth in 2017 will come from the cloud

Appendix

  • Author

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