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Though very well established in the overall market for UC solutions, Cisco and Microsoft are comparative newcomers when it comes to UCaaS. However, product strategy changes, slow R&D efforts, and M&A activity are disrupting each company’s bid to be the next big UCaaS provider.


  • Revisions to Cisco's and Microsoft's UCaaS strategies will give highly focused, fast-moving competitors further opportunity to solidify and expand their market presence.

Features and Benefits

  • Summarizes changes to prominent UCaaS offerings on the market.
  • Explains how existing providers can and will exploit changes to up-and-coming UCaaS services.

Key questions answered

  • How are changes to Cisco's and Microsoft's respective UCaaS offerings affecting the market?
  • Who has most to gain from changes to Cisco's and Microsoft's respective UCaaS offerings?

Table of contents

Ovum view

  • Summary
  • Delay in disrupting the disruptors
  • Back to the drawing board
  • Opportunity for leaders to pull ahead


  • Further reading
  • Author

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