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Communications service providers (CSPs) are going digital. Some are moving into new markets and seeking a role in the digital transformation of our economies and societies. They want to be at the center of the Internet of Things. Others are sticking with traditional telco services but are using digital technologies and processes to become more efficient and improve the customer experience.

The shift from CSP to DSP will profoundly alter the relationship between service providers and their technology partners who have been an intrinsic part of this emerging operator model. When it comes to vendor-sourcing CSPs will focus on cost control, centralization and globalization, simplification, automation, restructuring around customer experience, and virtualization in their move to becoming DSPs.

Giving vendors the edge

Key messages

  • The telco business is going digital
  • Operator–vendor relations are changing forever - a new value chain is emerging 
  • The CSP model is evolving & vendors need to re-segment their market
  • New stakeholders will change the landscape of vendor influence
  • Next-gen procurement will be customer-centric
How CSPs buy Technology

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