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The consumer telecoms, media, and technology market will continue to evolve rapidly in 2020. This report is intended to help service providers, internet platforms, consumer electronics manufacturers, technology vendors and other stakeholders get up to speed.


  • Consumer telecoms, media, and technology service revenue will pass $2tn in 2020, as digital growth accelerates.

Features and Benefits

  • Assesses which consumer segments will offer the greatest opportunities.
  • Compares the outlook of OTT and traditional consumer services.
  • Identifies likely key strategies of Google, Apple, Facebook, and Amazon.

Key questions answered

  • Which consumer TMT segments will grow fastest in 2020 and why?
  • What emerging technologies and services will reach tipping points?
  • Where will Google, Apple, Facebook, and Amazon move next?

Table of contents


  • Introduction
  • Download 1: 2020 Predictions: Consumer and Entertainment Services

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