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This report explores CSP investment priorities, including customer experience, automation, preparing for 5G, and cloud-native approaches.


  • Transforming customer experience and operations are the top business challenges for CSPs this year.
  • CSPs will put more focus on AI, analytics, and data management tools in 2019.
  • CSPs are beginning to pay more attention to DevOps, continuous integration/continuous delivery (CI/CD) business delivery models, microservices, and APIs.

Features and Benefits

  • Understand CSP business strategy priorities
  • Understand the operations and IT technology enablers for CSP business strategy
  • Identify the key operations changes your CSP peers are planning to implement

Key questions answered

  • What are the key IT technology investments in the telecoms industry?
  • What are the emerging technologies that CSPs and vendors need to start exploring?
  • What are the fundamental operations changes that will need to be made to support technology change?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for CSPs
  • Recommendations for CSP partners

Digital transformation is a telco priority

  • Digital transformation progress
  • A joined-up approach
  • Adopting cloud-native approaches
  • The evolution of vendor services

Preparing telco IT for the arrival of 5G and next-gen networks

  • Preparing OSS for 5G
  • Preparing BSS for 5G
  • Partner management and flexible delivery models

Intelligent operations as a source of innovation

  • The role of AI in network operations
  • The increasing importance of automation

Improving customer engagement

  • Taking a more unified approach
  • Improving data management


  • Methodology
  • Further reading
  • Authors

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