By Brian Washburn 15 Nov 2019
As 2020 approaches, network providers continue to wrestle with industry transformation and competitive disruption.
Ovum's ICT Enterprise Insights program, based on interviews with around 7,000 senior IT executives, answers key questions concerning enterprises' needs at a country and industry level. This brief focuses on the top findings from this program for the contact center industry.
Enterprise Technology IT, Enterprise Services, Enterprise De...
By Ken Landoline 15 Nov 2019
Designing the customer service platform of the future enterprise will require a comprehensive view of dialogue interactions across internal silos of information and, in many cases, the continuous monitoring of business interactions on a global basis.
Enterprise Services, Enterprise Decision Maker
By Ian Brown 14 Nov 2019
Hyperscale cloud providers are responding to the demand for localized, on-prem processing and data with cloud appliances and software solutions. This research note considers how SIs and MSPs should respond to services that encroach on their turf.
Europe, Middle East & Africa team: +44 7771 980316
Asia-Pacific team: +61 (0)3 960 16700
US team: +1 212-652-5335
Already an Ovum client? Login to the Knowledge Center now