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The market for unified communications (UC) solutions and services will continue to be highly dynamic in 2017. M&A, wider availability of UCaaS, and hybrid deployments will drive greater demand for cloud-based communications services in businesses of all sizes.


  • UCaaS will continue to gain traction throughout 2017.
  • In 2017, hybrid cloud will become an increasingly viable option, but mainly for businesses gradually migrating from premise-based UC solutions to hosted UC services.
  • In 2017, the landscape of UC vendors will change as the strong get stronger and the struggling get acquired by rivals or private equity firms.

Features and Benefits

  • Highlights top trends in the UC market.
  • Provides a landscape of current vendors and providers delivering UC solutions and services.

Key questions answered

  • What are the top trends in the unified communications market over the next 12 months?
  • Who are the top UC solutions developers and UC services providers?

Table of contents


  • In brief
  • Ovum view
  • Recommendations

Consolidation, crossover, and blurred lines

  • Landscape for UC solutions and services
  • UC vendors transition to UC providers
  • Consolidation delays buying decisions

UC becomes part of the digital workspace

  • The digital workspace decentralizes business communications
  • The digital workspace makes mobility, cloud a UC imperative
  • The digital workspace requires IT to work with LOBs


  • UCaaS adopted by businesses of all sizes
  • Hybrid cloud provides flexible deployment options


  • Methodology
  • Further reading
  • Author

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