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Business managers and corporate executives are constantly looking for new ways to improve the productivity of the workforce. They also want operational insights that point toward increased operating efficiency, reduced operating expenditure, and, above all, real business growth.


  • Business growth, innovation, and development are powered by engaged employees. They are the ones who drive the design, delivery, support, and management of new products, services, and rewarding customer experiences. This report examines key trends affecting employee engagement, productivity, and collaboration in 2017.
  • This report examines 16 key trends and imperatives that will affect your workforce in 2017.
  • This report provides 15 important recommendations for enterprise and IT vendors relating to employee engagement, collaboration, and productivity.

Features and Benefits

  • This report examines the key business challenges for 2017 and evaluates them from the perspective of the end-user computing market.
  • This report examines the key IT trends for 2017 and evaluates them from the perspective of the end-user computing market.
  • This report provides CIOs and business managers with a considered view of major trends affecting the workplace in 2017.

Key questions answered

  • What are the key trends impacting the world of work and the workplace in 2017?
  • What are the critical issues that business and IT managers need to be cognoscent of as we enter 2017?
  • Amazon, Apple, Facebook, Google, and Microsoft – what to watch out for in 2017.

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors

Business and IT challenges

  • Grow the business, but do it efficiently
  • Digital transformation is about the externalization of products and services
  • Build a digital workplace for the technology-based Internet age
  • There will be no letup for CIOs and IT managers

Employee engagement is critical to business success

  • Business transformation starts with an engaged and informed workforce
  • Cloud-based social intranets focus on employee engagement and provide an on-ramp to the digital workspace
  • Half of the workforce is not actively engaged at work, while the other half is likely to be accessing corporate systems and customer data from unmanaged devices
  • The democratization of information technology tools continues

Productivity is determined by how well employees work with machines and technology

  • Digital transformation initiatives are hampered by poor problem-solving skills in digitally rich environments
  • Those currently skilled will soon become less skilled without training investment
  • The modern digital workspace will encourage pervasive use of human language

Enterprise collaboration needs a serious makeover

  • 2017 will be the year of the digital workspace
  • Team collaboration will start to move out of the inbox
  • General-purpose "cognitive services" will gradually become more useful
  • How much power and influence do we want Amazon, Apple, Facebook, Google, and Microsoft to have?


  • Further reading
  • Author

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