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CIOs, in 2017 must adapt to the business-led nature of digital which requires a new, or at least significantly refreshed, paradigm in how IT services are identified, sourced, adopted, and adapted to both horizontal and vertical business priorities.


  • For organizations to be successful in providing digital engagements both internally and externally requires IT services that can adapt and scale based both on enterprise-wide and specific business function demands.

Features and Benefits

  • Understand what area should addressed to enable the IT function to fully support a digital agenda.
  • Learn why organization, perception, modality, and alignment are as important if not more so than the technologies delivered through IT services.
  • Discover how the business requirements of digital are impacting how IT services should be architected, sourced, and delivered.

Key questions answered

  • What factors must every CIO address when strategically pivoting IT to support digital business goals?
  • How should CIOs address business alignment, IT delivery modality, and adaptive sourcing to evolve IT from producing solutions to delivering services?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors

Business trends and technology enablers

  • Key trends and enablers summarized

Strategy: Pivoting IT to support digital business goals

  • Organization
  • Perception
  • Innovation

Selection: The journey from producing solutions to delivering services

  • Alignment
  • Modality
  • Sourcing

Optimization: Providing a secure and business focused architectural backbone

  • Platformization
  • Security
  • Optimization


  • Further reading
  • Author

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