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Introduction

Ovum's annual ICT Enterprise Insights program interviewed 7,076 senior ICT executives and more than 450 senior telco IT executives to gain insight into what is driving telcos’ ICT strategies and investments.

Highlights

  • Telcos will increase IT spend in an effort to move the needle on their digital transformation projects and address challenges such as the need to personalize the customer experience and move to more agile business models.

Features and Benefits

  • Understand what telcos' IT priorities are for the next 18 months.
  • Learn how vendors can use IT insights to enhance their proposition.

Key questions answered

  • What will be the business challenges driving telco IT investment in 2017?
  • What will be telcos' most important IT projects for 2017?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for telcos
  • Recommendations for vendors

Telco digital transformation strategies are taking shape

  • Digital transformation priorities are more defined than in previous years
  • Telcos are investing in the digital customer experience
  • Operational agility is essential for the digital service provider

Ovum's ICT Enterprise Insights Program

  • IT and communications insight by line of business

Appendix

  • Methodology
  • Author

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