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In this report, Ovum outlines the changes taking place in the utilities market, explains which trends will have the biggest impact, and highlights who will benefit from the fast-paced developments in utilities technology.


  • Ovum has identified three of the most important business trends driving digital transformation that utilities will have to confront in 2016. These are the increasing pressure to improve customer relationships, the increasing penetration of renewables, and pressure to improve operational performance.

Features and Benefits

  • Discusses key business trends affecting the utilities industry.
  • Assesses how ICT will help address these issues.

Key questions answered

  • What are the key business trends affecting the utilities industry?
  • How will ICT help address these issues?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors

Business trends and technology enablers

  • Industry pressure drives business transformation

Utilities invest in IT to improve the customer experience

  • Customer management has historically been poor
  • The rise of the customer
  • CX-related IT remains an investment priority for utilities

The growth of renewables drives smart grid investments

  • Renewables are a significant part of the generation mix
  • Smart grid technologies will address many issues caused by renewables
  • Smart grid needs smart IT

Digital transformation forces utilities to rethink IT delivery

  • Utility business models are changing, albeit at a slow pace
  • Data management and security should not be afterthoughts in a digital transformation
  • Utilities rethink IT service delivery


  • Further reading
  • Author

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