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Introduction

The telecoms industry is in a period of transition. Telcos no longer have monopolistic control of services, and standards for service delivery and customer experience have changed. Telcos must invest in technology to support new market conditions.

Highlights

  • This report identifies the changes and developments in the telecoms market, exploring technology trends from vendors and areas of investment for telcos in 2016. This brief is essential reading for executives looking to identify telcos’ technology priorities over the next 18 months.

Features and Benefits

  • Understand in which areas telcos will invest IT spend over the next 18 months.
  • Identify drivers for telco IT investment.

Key questions answered

  • What can IT vendors do to win telco contracts?
  • What is driving telco IT investment?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for telcos
  • Recommendations for vendors

Business trends and technology enablers

  • Demands of the digital world are driving telco IT trends

Applying analytics to the business becomes central to telco operations

  • Prepackaged analytics solutions will make analyzing data faster
  • Data scientists play a more important role for telcos
  • Predictive analytics will boost QoS and marketing campaigns

Telcos will move from tactical to integrated enterprises

  • BSS transformation projects will continue
  • Improving self-service is high on telcos' priority lists
  • Telcos move closer to omni-channel as the social channel gets a makeover

Operating and delivery models will begin to change

  • More NFV/SDN PoCs, but deployments are still in the distance
  • Expect more digital transformation talk (and some action)
  • The tide is turning from traditional managed services in favor of cloud-delivery models

Appendix

  • Methodology
  • Further reading
  • Author

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