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Although government ICT budgets remain constrained in many jurisdictions, the era of dogmatic cost-cutting seems to be receding. The focus is shifting from pure savings to value optimization, determined by benefit to citizens.


  • Agencies are moving past e-government, automating existing processes, to digital government, where new processes of government are developed.

Features and Benefits

  • Identifies the major trends that will impact the government sector in 2016.
  • Understand the changing internal and external pressures driving government ICT strategies.

Key questions answered

  • What are the major trends influencing government ICT services in 2016?
  • What are the implications of these trends for suppliers?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for agencies
  • Recommendations for suppliers

Business trends and technology enablers

  • Key trends and enablers summarized
  • Transformation, security, and legacy will not go away

Reforming business processes to support an agile organization

  • From e-government to digital government
  • IT agility needs business agility
  • The capex vs. opex conundrum

Making the case for democratizing information

  • The stars are aligning for public sector self-service analytics
  • Analysis and visualization will support evidence-driven policy

Concerns regarding the engine room

  • Replacing or re-platforming core systems will be a priority
  • Repurposing legacy systems
  • No new legacy

Identity and security in government

  • Solving identity is critical to delivering digital government
  • Identity challenges are culturally dependent
  • Citizen understanding is maturing

Smart cities and the connected agenda

  • Regions and cities can move faster than nations
  • Integration is the key to smart city value


  • Methodology
  • Further reading
  • Author

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