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Based on interviews with around 6,275 senior IT executives, Ovum’s ICT Enterprise Insights program answers key questions concerning enterprises’ needs at a country and industry level. This brief focuses on the top findings for the payments industry.


  • Ovum's 2016 ICT Enterprise Insights survey demonstrates how investment is increasing dramatically across all payment IT areas.
  • Our survey shows that investment in digital channels remains the top priority for banks. The online space is now the top investment area, but mPOS and digital wallets also remain high on the agenda.

Features and Benefits

  • Identifies the IT needs of the payments industry globally.
  • Analyzes top findings from Ovum's ICT Enterprise Insights program for the payments industry.

Key questions answered

  • What are the top priorities for IT decision makers in payments over the next 18 months?
  • What are enterprises' plans for spending on payments?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors

Investment in payments is high in all areas

  • Security leads the way, but all areas are seeing significant growth in IT spending
  • Enabling new channels is the top priority for issuers, but traditional products remain critical
  • Traditional technologies are the key focus for commercial and SME payment products

Ovum’s ICT Enterprise Insights Program

  • IT and communications insight by line of business


  • Methodology
  • Author

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