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This report, part of Ovum's 2016 Global Payments Insight Survey series, provides an overview of billing organization perspectives on payments based on in-depth research findings from a survey of 150 billers.


  • Bill-taking organizations recognize the change now happening in payments: 65% of billers recognize that they face growing competition when it comes to payments, while 59% of organizations are not confident that they are flexible enough to drive innovation in payments.
  • Regulatory pressures remain particularly high for billers, and at least 35% of organizations will change their business models due to compliance issues. This will have an impact on payment strategies.

Features and Benefits

  • Provides in-depth and quantified insight into the real-world behaviors of billing organizations and their attitudes to payments, and what this means for payment providers.
  • Evaluates levels of biller spending on payment services and the key drivers underpinning that.

Key questions answered

  • Are billers spending more on payments? Are investment levels likely to decline anytime soon?
  • What features do billers want to introduce to their payment capabilities?
  • What impact are new regulations having on biller attitudes to payments?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors

Billing organizations lack the flexibility for payments innovation

  • Billers face growing competition in payments
  • Most billers feel that they are too inflexible for innovation

Accepting new payment options is the front line of change

  • Billers are adapting to shifting consumer habits
  • The role of checks is shrinking in all billing sectors
  • Easing payment frictions is key for billing organizations

Billing organizations are putting their money where their mouth is

  • The cost of payments processing is growing year on year
  • Billing organizations expect to increase or maintain their investment in payments

External challenges add pressure to innovate

  • Regulatory issues pose a challenge to business models
  • Security concerns are an enterprise-wide challenge, particularly for risks that affect consumers


  • Methodology
  • Further reading
  • Author

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