Service providers are both competing against and partnering with an ever more complex ecosystem of vendors and platform providers to deliver new services to their customers.
More businesses are running more ICT as managed or cloud-based services rather than purchasing premise-based solutions. To thrive in this changing market, service providers are transforming how they build, sell and support their services. Running and growing a profitable B2B business, from network to cloud applications to the digital workspace, remains a challenge with customers becoming more demanding.
Enterprise Services enables you to:
Better understanding of your target markets
Ovum’s market intelligence enables better understanding of how organizations are leveraging enterprise services to become more agile, cloud-based, and increasingly automated.
Recognize changing service provider strategies
Analysis of new digital services and business services models from top providers, with a particular focus on strategies in applications services and managing customer experience.
Leverage enterprise services within your organization
Identification of compelling, innovative digital services that can help your organization meet the expectations your constantly evolving customers.