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Enterprise Services

Service providers are both competing against and partnering with an ever more complex ecosystem of vendors and platform providers to deliver new services to their customers.


More businesses are running more ICT as managed or cloud-based services rather than purchasing premise-based solutions. To thrive in this changing market, service providers are transforming how they build, sell and support their services. Running and growing a profitable B2B business, from network to cloud applications to the digital workspace, remains a challenge with customers becoming more demanding. 


Watch our latest video with Evan Kirchheimer, Research Director, as he talks about Enterprise Services.


Make better decisions in a changing ICT world


Enterprise Services enables you to:

  • Gain a better understanding of your target markets
    Ovum’s market intelligence enables better understanding of how organizations are leveraging enterprise services to become more agile, cloud-based, and increasingly automated.

  • Recognize the changing service provider strategies
    Analysis of new digital services and business services models from top providers, with a particular focus on strategies in applications services and managing customer experience.

  • Leverage Enterprise Services within your organization
    Identification of compelling, innovative digital services that can help your organization meet the expectations your constantly evolving customers.


Visit our 2018 Research Agenda to find out more.

Leading Analysts


Evan Kirchheimer

Research Director, Enterprise Services
Evan Kirchheimer

Evan specializes in

  • ServiceProvider

+ 22 years experience


Camille Mendler

Practice Leader, SoHo and SME Services
Camille Mendler

Camille specializes in

  • Enterprise services: SoHos and SMEs
  • Cloud and Virtualization
  • B2B Segmentation
  • Bundling Strategy
  • Digital Transformation

+ 22 years experience


David Molony

Practice Leader, Network & Cloud Services, Enterprise
David Molony

David specializes in

  • ServiceProvider

+ 38 years experience


Pauline Trotter

Practice Leader, Workspace Services

Pauline specializes in

  • Enterprise Services
  • Unified Communications and Collaboration

+ 36 years experience


Brian Washburn

Practice Leader, Network Transformation & Cloud
Brian Washburn

Brian specializes in

  • Cloud
  • ServiceProvider

+ 27 years experience

Latest research

Analyst opinion

Have any questions?  Speak to a specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
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