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Explore consumer priorities


Understand and prosper from the transformation of an ever-growing array of consumer services by social, mobile, video and data-driven technologies

The rapid change wrought by connectivity, smart devices and the cloud will only accelerate over the next decade as augmented and virtual reality, artificial intelligence and other innovations drive the spread and influence of digitization both new and existing consumer markets. We forecast  global smart-home revenues alone will grow at a 59% CAGR from 2016 to 2020.  

Our research program explores changing consumer priorities and habits, as well as the technologies transforming the market. It provides granular market data and forecasts to give a comprehensive view of service growth across traditional and digital delivery, and recommendations on the strategies and partnerships necessary to prosper.  

Use this service to:

  • Forecast the revenue for major consumer services
  • Map the competitive landscape
  • Benchmark your position with leaders and innovators
  • Track and respond to the latest market pricing
  • Follow consumer usage and attitudes
  • Evaluate OTT opportunities and threats
  • Track product launches, innovation and partnerships
  • Identify profitable emerging digital services

Latest research

Analyst opinion

Meet the team


David James

Analyst, Practice Leader, Wholesale Telecoms


David James

Paul Jackson

Analyst, Principal Analyst


Paul Jackson

Paul specializes in

  • Service Provider

+26 years experience


David Kennedy

Analyst, Practice Leader, Asia-Pacific


David Kennedy

David specializes in

  • Digital Transformation

+24 years experience

Have any questions?  Speak to a specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - +44 (0) 207 017 7760 or email us at

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