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About Richard

Australia

+26 years experience

Richard Palmer
Richard Palmer is a principal analyst in Ovum's Public Sector team, providing research to support clients across the higher education, government, healthcare, and utilities industries.

Joining Ovum in 2017 after 15 years in the higher education sector, Richard has held senior roles at both the University of Melbourne and Monash University, completing his engagement at the latter as interim CIO.


Richard has significant experience in IT strategy, governance, service and project management, cybersecurity, and risk management within higher education. He has led university-wide IT reforms in IT security, service management, governance, organizations, and infrastructure.


His research encompasses emerging issues for technology and business leaders, IT strategy, technology enablement, and digital transformation.

Analyst Articles

Articles by Richard

  • Enterprise Services, Enterprise Decision Maker

    One slip and you are history in the cloud

    By Richard Palmer 06 Nov 2017

    Public cloud services have been a welcome revolution that has transformed infrastructure provision. However, there are several potential downsides that can be mitigated with good governance.

  • Enterprise Verticals, Enterprise Decision Maker

    Augmented reality is ready for prime time in healthcare

    By Richard Palmer 06 Nov 2017

    Two devices have landed in the marketplace that promise to move augmented reality (AR) into the healthcare mainstream. Much less disorienting than previous-generation virtual reality headsets, they can generate quick and substantial benefits.

  • Enterprise Verticals, Enterprise Decision Maker

    Augmented reality is ready for prime time in healthcare

    By Richard Palmer 06 Nov 2017

    Two devices have landed in the marketplace that promise to move augmented reality (AR) into the healthcare mainstream. Much less disorienting than previous-generation virtual reality headsets, they can generate quick and substantial benefits.

  • Enterprise Services, Enterprise Decision Maker

    One slip and you are history in the cloud

    By Richard Palmer 06 Nov 2017

    Public cloud services have been a welcome revolution that has transformed infrastructure provision. However, there are several potential downsides that can be mitigated with good governance.