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About Richard


+28 years experience

Richard Palmer
Richard Palmer is practice leader of Ovum's Public Sector team, providing research to support clients across the higher education, government, healthcare, and utilities industries.

Joining Ovum in 2017 after 15 years in the higher education sector, Richard has held senior roles at both the University of Melbourne and Monash University, completing his engagement at the latter as interim CIO.

Richard has significant experience in IT strategy, governance, service and project management, cybersecurity, and risk management within higher education. He has led university-wide IT reforms in IT security, service management, governance, organizations, and infrastructure.

His research encompasses emerging issues for technology and business leaders, IT strategy, technology enablement, and digital transformation.

Analyst Articles

Articles by Richard