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About Kristin

USA

+13 years experience

kristin-pauli-ovum
Kristin Paulin is a Senior Analyst at Ovum specializing in the North America and Caribbean mobile and fixed telecoms markets, particularly operator strategies, product and service launches, and network deployments.
She contributes country and operator updates, as well as case studies and opinions on key topics for North America.

Kristin’s work also includes consulting projects on topics such as telecoms operator prepaid strategy, LTE market deployments and VoLTE.

She also produces research for Ovum's Knowledge Centre and works with the World Cellular Information Service (WCIS) and World Broadband Information Service (WBIS) databases.

Before joining Informa, Kristin was a Market Research Analyst at semiconductor start-up, PrairieComm.

Analyst Articles

Articles by Kristin

  • Service Provider Market - Global, Service Provider Market Am...

    Lifeline reforms could put future of program in jeopardy

    By Kristin Paulin 26 Sep 2017

    In 2Q17, both Sprint and T-Mobile began excluding subscribers gained through US government program Lifeline from their reported numbers after regulatory changes to the program. There is little direct participation from mobile network operators in the Lifeline program today, and there is now a risk that MVNOs might stop participating as well.

  • Service Provider Market Americas, Service Provider Market - ...

    Sprint to finally maximize the value of its vast spectrum holdings

    By Kristin Paulin 31 Jul 2017

    Sprint is finally making investments that take advantage of its strong spectrum portfolio, which consists of a large amount of high-band (2500MHz) spectrum and smaller amounts of low-band (800MHz) and medium-band (1900MHz) spectrum.

  • Service Provider Market Americas, Service Provider Market - ...

    Verizon’s new unlimited plan sparks price war

    By Kristin Paulin 27 Feb 2017

    US wireless market leader Verizon brought back unlimited plans in February 2017, with the Verizon Unlimited offering. Starting at $80 a month for one line, it sparked an immediate price war.

  • Service Provider Market Americas, Service Provider Market - ...

    Verizon’s new unlimited plan sparks price war

    By Kristin Paulin 27 Feb 2017

    US wireless market leader Verizon brought back unlimited plans in February 2017, with the Verizon Unlimited offering. Starting at $80 a month for one line, it sparked an immediate price war.

  • Service Provider Market Americas, Service Provider Market - ...

    Un-carrier Next: Tweaks to T-Mobile One could weaken ARPU, profitability

    By Kristin Paulin 30 Jan 2017

    T-Mobile’s first Un-carrier initiative of 2017, which it is calling Un-carrier Next, is to make further adjustments to its T-Mobile One postpaid service plan. The main adjustments are to eliminate the added taxes and fees and to add a $10 bill credit for each line that uses less than 2GB of data in a billing cycle.

  • Service Provider Market Americas, Service Provider Market - ...

    Device financing trends continue to evolve in the US

    By Kristin Paulin 03 Mar 2016

    The way US operators sell devices to subscribers today is almost completely unrecognizable from how they were sold just three years ago. At that time, few people would have believed that by now two-year contracts would be nearing extinction.

  • Service Provider Market Americas

    Strong prepaid sub-brands drive segment growth in the US

    By Kristin Paulin 11 Dec 2015

    T-Mobile’s Metro PCS and AT&T’s Cricket sub-brands helped the operators grow prepaid net additions by 595,000 and 466,000 respectively in 3Q15, while Sprint lost 363,000 prepaid subs as it encouraged certain prepaid customers to migrate to postpaid plans.

  • Service Provider Market Americas, Service Provider Market - ...

    Verizon’s elimination of two-year contracts signals end of traditional subsidy model in the US

    By Kristin Paulin 02 Sep 2015

    In August, Verizon decided to eliminate two-year contracts and device subsidies, marking a significant shift in its attitude toward EIPs and essentially spelling the end of the traditional subsidy model in the US.

  • Service Provider Market Americas, IT, Internet of Things, En...

    Verizon must focus on strategy for smart-home relaunch

    By Kristin Paulin 02 Sep 2015

    Verizon launched smart-home service Verizon Home Monitoring and Control in October 2011 but has since stopped servicing existing customers, encouraging them to migrate to Nexia Home Intelligence. Now that Verizon has severed all ties with its smart-home customers, a relaunch of any kind is in question.

  • Service Provider Market Americas

    T-Mobile leapfrogs AT&T to offer free pan-North America calling and roaming

    By Kristin Paulin 16 Jul 2015

    In T-Mobile’s second Un-Carrier Amped announcement to date, the operator has introduced Mobile Without Borders, extending its local service area to include Canada and Mexico at no additional cost, beating AT&T to the punch.

  • Service Provider Market Americas

    Verizon steers customers away from Edge with new upgrade policy

    By Kristin Paulin 01 Jul 2015

    Verizon recently changed the terms of its Edge device-financing program to require a device to be paid off in full before a user can upgrade to a new device, essentially eliminating early upgrades. Verizon prefers the traditional subsidy model but offers Edge to meet consumer demand.

  • Service Provider Market Americas, Service Provider Market - ...

    AT&T’s Next 24 could entice subsidy holdouts to switch to installment plans

    By Kristin Paulin 22 Dec 2014

    In November, AT&T added a third device-installment plan option, Next 24, to a portfolio that includes Next 12 and Next 18. Next 24 is a 30-month plan that gives customers the option to trade in a device in good and working condition for a new one after 24 payments instead of requiring them to complete the full 30 months of payments.

  • Service Provider Market Americas, Service Provider Market - ...

    Sprint targets AT&T and Verizon with half-price offer that could intensify pricing wars

    By Kristin Paulin 16 Dec 2014

    Continuing its new CEO’s promise of disruptive pricing, Sprint has launched the “Cut Your Bill in Half” initiative, giving AT&T and Verizon customers who switch to Sprint unlimited voice and text and a data allowance that closely matches their current tariff plan, for half the price they are currently paying.