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Research Director, Enterprise Services
UK
+24 years experience
He specializes in employee-to-employee and business-to-customer communications, and how service providers can grow their B2B revenues. His research focuses on service provider strategies in ICT, especially the evolution of managed network services, cloud, unified communications, collaboration, enterprise mobility, and IoT.
Evan's team produces reports on the evolution of enterprise ICT requirements and the impact of this evolution on service provider strategies and prospects.
Prior to joining Ovum in 2009, Evan worked as a principal analyst at Datamonitor.
Enterprise Services, Enterprise Decision Maker
By Evan Kirchheimer 12 Dec 2019
In Ovum's ICT Enterprise Insights survey, over 70% of IT decisionmakers said they think 5G will have either a moderate or transformational impact on their businesses, but in the short term, B2B 5G revenue looks to be substitutional, not incremental.
Topic 5G
Enterprise Services, Enterprise Decision Maker
By Evan Kirchheimer 20 Mar 2019
Telcos and network vendors have been serving up a rich menu of remarkably similar hypothetical enterprise 5G use cases for some time. Now is the time to move from theory to practice.
Enterprise Services
By Evan Kirchheimer 12 Dec 2018
Efficient, utility-like delivery of the vast majority of B2B services is essential. Telcos must rediscover their inner utility heritage, learn to love it, and then turn it to their advantage in new ways for the digital world.
Enterprise Services, Enterprise Decision Maker
By Evan Kirchheimer 08 Aug 2018
Six vendors in the customer interaction space simultaneously released the news that their platforms are now integrated with Google Cloud Contact Center AI, illustrating the diminishing power of the vendors versus the web-scale players.
Enterprise Services, Enterprise Decision Maker
By Evan Kirchheimer 28 Jun 2018
At Telefónica’s analyst and customer conference, the service provider laid out a bold platform-based vision in which it cast itself as a digital, AI-enabled distributor of best-in-class consumer and business technology.
Enterprise Services
By Evan Kirchheimer 26 Apr 2018
Service provider interest in justifying 5G investment through its potential to open new revenue streams from the enterprise segment is growing ever greater.
Enterprise Services, Enterprise Decision Maker
By Evan Kirchheimer 16 Mar 2018
On March 14, Ovum analysts attended the first demonstration of symmetric intercarrier SDN orchestration on a live production network, held by Colt and Verizon.
Enterprise Services, IT, Enterprise Decision Maker
By Evan Kirchheimer 01 Feb 2018
At Cisco Live EMEAR, the company made a series of announcements covering its product portfolio and services offer that indicate important shifts in how it sees itself and how it wants its customers to see it.
Enterprise Services
By Evan Kirchheimer 10 Nov 2017
Ovum
05 Dec 2019
Ovum
15 Feb 2019
Ovum
08 Aug 2018
Ovum
22 Jun 2018
Ovum
15 Dec 2017
Ovum
30 Nov 2017
Ovum
26 May 2017
Ovum
28 Apr 2017
Ovum
13 Apr 2017
