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Research Director, Enterprise Services
UK
+22 years experience
He specializes in employee-to-employee and business-to-customer communications, and how service providers can grow their B2B revenues. His research focuses on service provider strategies in ICT, especially the evolution of managed network services, cloud, unified communications, collaboration, enterprise mobility, and IoT.
Evan's team produces reports on the evolution of enterprise ICT requirements and the impact of this evolution on service provider strategies and prospects.
Prior to joining Ovum in 2009, Evan worked as a principal analyst at Datamonitor.
Enterprise Services
By Evan Kirchheimer 12 Dec 2018
Efficient, utility-like delivery of the vast majority of B2B services is essential. Telcos must rediscover their inner utility heritage, learn to love it, and then turn it to their advantage in new ways for the digital world.
Enterprise Services, Enterprise Decision Maker
By Evan Kirchheimer 08 Aug 2018
Six vendors in the customer interaction space simultaneously released the news that their platforms are now integrated with Google Cloud Contact Center AI, illustrating the diminishing power of the vendors versus the web-scale players.
Enterprise Services, Enterprise Decision Maker
By Evan Kirchheimer 28 Jun 2018
At Telefónica’s analyst and customer conference, the service provider laid out a bold platform-based vision in which it cast itself as a digital, AI-enabled distributor of best-in-class consumer and business technology.
Enterprise Services
By Evan Kirchheimer 26 Apr 2018
Service provider interest in justifying 5G investment through its potential to open new revenue streams from the enterprise segment is growing ever greater.
Enterprise Services, Enterprise Decision Maker
By Evan Kirchheimer 16 Mar 2018
On March 14, Ovum analysts attended the first demonstration of symmetric intercarrier SDN orchestration on a live production network, held by Colt and Verizon.
Enterprise Services, IT, Enterprise Decision Maker
By Evan Kirchheimer 01 Feb 2018
At Cisco Live EMEAR, the company made a series of announcements covering its product portfolio and services offer that indicate important shifts in how it sees itself and how it wants its customers to see it.
Enterprise Services
By Evan Kirchheimer 10 Nov 2017
Enterprise Services, Service Provider Markets, Enterprise De...
By Evan Kirchheimer 22 Mar 2016
On March 22, 2016 the UK telecoms regulator, Ofcom, published a draft statement on its periodic Business Connectivity Market Review. The statement focuses on reducing the prices for wholesale high-speed business broadband.
Enterprise Services, Enterprise Decision Maker
By Evan Kirchheimer 27 Nov 2015
Telefonica has announced an Open Cloud agreement with Huawei to join forces to build public cloud services throughout Telefonica’s operating footprint.
Enterprise Services, Enterprise Decision Maker
By Evan Kirchheimer 03 Jun 2015
Telefonica and Bouygues Telecom have announced a joint venture, Telefonica Global Solutions France (TGSF), to serve the French MNC market.
Enterprise Services, Enterprise Verticals, Enterprise Decisi...
By Evan Kirchheimer 26 Feb 2015
On February 23, 2015 Vodafone Global Enterprise (VGE) announced that it had agreed a deal with Deutsche Bank to deliver and support fixed and mobile voice services across 28 countries.
Ovum
08 Aug 2018
Ovum
22 Jun 2018
Ovum
15 Dec 2017
Ovum
30 Nov 2017
Ovum
26 May 2017
Ovum
28 Apr 2017
Ovum
13 Apr 2017
Ovum
09 Dec 2015
Ovum
09 Jul 2015
Ovum
20 Mar 2015
Ovum
09 Mar 2015
Ovum
12 Jan 2015
