As Ovum strongly advises our clients that establishing data as a strategic asset, democratising data and analytics, and refining data into insight are the first foundational steps that must be accomplished to gain business value from digital. It is the data consumed and produced by digital customer experiences that provides the opportunity to transform the way in which services are delivered to the Australian public.
But promoting the strategic use of data is only one of the challenges facing organisations in their transformative programs.
The next generation of digital initiatives will also bring a new set of challenges. It is no longer just about delivering digital solutions that will meet known community needs, but about guiding the community to new and innovative solutions that may not have even been considered.
A different set of management skills are required. This combines not only technical methodologies but also skills to drive cultural change both within the enterprise and the wider community. Leading change is about leading people – it is about entrepreneurial skills for managing expectations, creating alignment, building commitment, and constructing partnerships. These skills are hard to find today, but they will continue to be in high demand.
Join Ovum's experts at our upcoming Public Sector Series event - Register Now
Processes and tools necessary to predictably deliver good digital outcomes
Digital government initiatives have come a long way since their early beginnings with simple apps and web integration. However, all is not good news. While there are many clear examples where excellent outcomes have been delivered, there are is also no shortage of false starts, failed projects and disappointing outcomes. It is now time to step back and assess the common traits that connect successful digital initiatives.
In this presentation, Kevin Noonan will take a close look at the characteristics for predictably delivering good quality digital initiatives;
• Which methodologies and processes are working well?
• How is the profile changing software and services?
• Which are the emerging critical skills?
• How can digital initiatives successfully drive cultural change both within government and in the wider community?
• How can runaway expectations be managed
Becoming a data-driven organisation
Government organisations worldwide are swimming in data. Not only is the volume increasing at an exponential rate but the arrival of new types of unstructured data are bringing new management challenges. At the same time that the data floodgates are opening, citizens and policy maker’s expectations that decisions will be based on solid analysis are rising. Progressively transforming into a data driven organisation requires addressing the critical three aspects of data, tools and culture. In many cases a lop-sided focus on one or two of the trifecta has led to less than expected outcomes.
During the presentation Al Blake will address the underlying drivers for the data-driven government enterprise, and consider such questions as;
• How should we manage data when we don't own it?
• When do we accept 'good enough' and when do we need precision?
• How can we share our data - and use that of others?
• How do the emerging tool capabilities shift the goalposts?
• What are the opportunities for insight from our data?
• How do we address the skills-gap in data analysis?
• What incentives are required to be 'data driven'?
• Are our organisational structures ready for data-grounded decisions?
• What data are we capturing and why?
• Can our data-driven analysis drive behavioural change?
Brisbane: 20th March. Sydney: 21st March. Canberra: 22nd March.
Melbourne: 23rd March. Adelaide: 24th March. Wellington: 30th March.
Time: 7:15am - 10:00am
Price: AUD $350 + GST
Register before the 1st of March and get the Early Bird price of $299.00 + GST
Places are strictly limited, email Michael Graves or contact +61 3 9601 6722 for more information. For registration for click here