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Thrive in transforming consumer and enterprise markets


Digital Service Providers (DSPs) provide the technologies and services that bring digital content and services to consumer and enterprise end users. Ovum forecasts that such a key role will be worth $4.8 trillion globally by 2025. 

Over that period there will be a new wave of digital disruption and the effects will be felt across more value chains and supply chains and will impact more processes and business models at more companies, in more industries and geographies than ever before.

Ovum is uniquely qualified to offer strategic advice and tactical support to TMT organizations (along with enterprises digitally transforming in other industries) to help them adapt, develop and thrive in the digital economy. 

We have more than 150 analysts specializing in service provider and technology markets, and the most comprehensive proprietary datasets available sizing and tracking the media, communications, TV and IT services markets.

Our unique strengths

Expert Team | Ovum

Expert team

Our analysts are leading experts in their field and can provide thought leadership around complex and evolving topics.
Trend Spotting | Ovum

Trend spotting

Our signature reports highlight the key predictions and trends in media and entertainment services for the year ahead.
Market forecasting | Ovum

Market forecasting

Analyze predicted changes in market size from 2015 to 2021 for multiple categories of digital media and entertainment.
Market tracking | Ovum

Market tracking

Keep up with fast-evolving trends. We track and analyze developments in specific digital media market sectors, including VR and mobile video.
Opportunity Index | Ovum

Opportunity index

We aggregate multiple market metrics in emerging regions in our Digital Media Opportunity Index; so you gain an understanding of potential for investment.
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Relevant products


Enterprise Decision-Maker

Our research helps enterprises to design the appropriate architectures and roadmaps to exploit these technologies, and the detailed information required to select the most appropriate solutions, services, and suppliers.


Enterprise Service Provider

Establish a coherent strategy while building, running, and scaling a profitable B2B business


Consumer Service Provider

OTT players, a diverse group of businesses using the Internet to deliver their services, are looking to capitalize on such opportunities and in many cases are better positioned to do so. Operators shouldn’t necessarily see such companies as an instant threat however – often it makes better business sense to work together.

Latest research

Analyst opinion

  • Consumer Service Provider, Digital Consumer Insights

    How the smart home will develop by 2021

    By Francesco Radicati 24 Mar 2017

    Security and utility devices to drive smart home device sales to 1.4 billion units by 2021. Interactive audio speakers such as Amazon Echo will redefine how users interact with smart home devices.

    Topic Smart home IoT Security

  • World TV Information Service, Service Provider Markets

    OTT operators crash the pay-TV party

    24 Mar 2017

    In the Asia Pacific region OTT video services are growing in importance at the expense of traditional pay-TV services.

    Topic Video

  • Service Provider Markets, Consumer Service Provider, Enterpr...

    OFC 2017 Highlights: Day Two

    By Julie Kunstler 23 Mar 2017

    Topic 5G AI IoT Cloud SDN/NFV Smart home

  • Service Provider Markets, Consumer Service Provider, Enterpr...

    OFC 2017 Highlights: Day One

    By Julie Kunstler 23 Mar 2017

    Topic 5G AI IoT Cloud

  • Consumer Service Provider

    Google's UK woes and the future of digital advertising

    By Matthew Bailey 23 Mar 2017

    Google has been quick to respond – and offer a rare apology – to a significant number of high-profile advertisers in the UK in the wake of revelations that brands had unwittingly been aligned with questionable and offensive content on its platforms, particularly YouTube. However, although Google has announced steps to rectify the situation, the furor is far from over. How this episode plays out will not just impact Google, but also players across the entire digital media and ad ecosystem, and not just in the UK.

  • Consumer Service Provider

    Chat Apps in Emerging Markets

    17 Mar 2017

    WhatsApp and Line are the most popular chat apps across all communications services in Thailand, Malaysia and Indonesia, while Facebook is the most-used social network.

  • Enterprise Vendor, Enterprise Decision-Maker

    Enterprise file sync and share comes of age

    By Richard Edwards 16 Mar 2017

    The enterprise file sync and share market has truly come of age, with products and solutions available to address a broad set of business requirements, user expectations, and IT constraints.

  • Enterprise Vendor, Enterprise Decision-Maker

    Banks' digital investment priorities start to shift from customer experience to engagement

    By Daniel Mayo 16 Mar 2017

    The 2016 banking reporting season saw a number of common themes. While cost efficiency remains a pervasive story for investors on the one hand, progress in digital banking remains the key story on the other.

  • Consumer Service Provider, Enterprise Vendor, Service Provid...

    MWC 2017: Video cements its role as a uniting force

    By Rob Gallagher 16 Mar 2017

    As predicted, Mobile World Congress marked a turning point for mobile video, in more ways than one. Here's our pick of the trends from the stage and the show floor.

  • Consumer Service Provider, Enterprise Vendor, Enterprise Ser...

    Intel goes deeper on autonomous cars with Mobileye acquisition

    By Francesco Radicati 15 Mar 2017

    Intel's purchase of Mobileye signals its intention to target the connected and autonomous car space, as it seeks a new area of business beyond the PC and smartphone segments.

  • Enterprise Service Provider, Enterprise Decision-Maker

    Verizon's Exponent – is it a bird or plane? No, it is a set of platforms

    By Mike Sapien 14 Mar 2017

    Verizon announced at Mobile World Congress 2017 what it calls its new technology and business venture, Exponent, which is set up in a new, independent business unit within Verizon. Exponent's target customers are global carriers that do not have the resources or capabilities to develop or build their own digital service platforms.

  • Service Provider Technology, Enterprise Vendor, Enterprise D...

    Security must take center stage as CSPs become DSPs

    By Adaora Okeleke 14 Mar 2017

    It has become necessary for many communications service providers (CSPs) to begin a transformation into digital service providers (DSPs). However, as CSPs embrace the increasingly connected environment required to support new services such as the Internet of Things (IoT) and capabilities such as virtualization, their once secure and proprietary network assets can become prone to malicious attacks.

  • Enterprise Vendor, Enterprise Decision-Maker

    Cisco relaunches its enterprise mobility management solution

    By Adam Holtby 13 Mar 2017

    Cisco has announced a relaunch of its enterprise mobility management (EMM) offering, Meraki Systems Manager, having focused on developing an EMM solution that is easier to configure and more intuitive to use.

  • Enterprise Vendor, Enterprise Decision-Maker

    Repair the data disconnect to gain a holistic view

    By Mila D'Antonio 10 Mar 2017

    The most effective engagement strategies are those that incorporate online and offline elements into a cohesive package that elicits a desired behavior from the consumer. To engage with accurate information and relevant communications at critical moments throughout the customer journey, enterprises must follow these three imperatives.

  • Enterprise Vendor, Service Provider Markets, Enterprise Deci...

    Personal email use in government cannot be curbed by technology alone

    By Paige Bartley 09 Mar 2017

    Use of personal email accounts to conduct business by government officials has become an increasingly controversial topic, particularly in the US, but the issue remains largely one of information management policy enforcement within organizations themselves.

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