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26 Total results for product and free and sample content found

Enterprise Decision-Maker, Enterprise IT Stra...

Fast-Forward to Omni-channel Management

14 Feb 2017

Core principles, best practices, and guidance for faster development of Omni-channel Management with two reference cases: (1) D+M Omni-channel Management implementation in the audio consumer product industry, (2) Vodafone & Huawei TM Forum Catalyst project for telecommunications Omni-channel Management.

Service Provider Markets, Consumer Service Pr...

Digital Transformation Requires a "Subscriber-First" Approach

By Kris Szaniawski 13 Jan 2017

Communications service providers (CSPs) are under intense competitive pressure to increase revenues and strengthen subscriber loyalty in markets around the globe.

Consumer Service Provider, Enterprise Service...

The Customer-Adaptive Enterprise

By Jeremy Cox 22 Dec 2016

Over the last four years, our research has sought to identify what it takes to remain persistently relevant to customers. By examining enterprises that appear to have succeeded, we have identified eight critical attributes that must be orchestrated to create the conditions for success.

Digital Consumer Insights, Consumer Service P...

Digital Testing and Multi-Speed IT in the Asia-Pacific Region

By Kevin Noonan 14 Dec 2016

In many industry sectors, digital customers now have a whole new set of service expectations. These expectations are not only giving rise to new business processes but in some cases, to entirely new business models.

Consumer Service Provider, Enterprise Service...

Personalised Subscriber Engagement

By Kedar Mohite 13 Dec 2016

The digitalisation of everything is already pushing enterprises to adopt a "customer first" strategy across their service delivery channels (both digital and non-digital). This enables enterprises to increase their engagement rates and expand their market reach.

Enterprise Service Provider, Consumer Service...

D2C Engagement Models Becoming Mainstream

By Kedar Mohite 13 Dec 2016

Enterprises need to establish unique market positioning through a goods and services portfolio that is personalised, economic, and highly diversified (i.e. offering more choice) in order to enhance their competitive advantage.

Consumer Service Provider

Managing B2B Customer Engagement in the Digital Age

By Chantel Cary 05 Dec 2016

As enterprises attempt to improve workplace productivity, manage changing end-user expectations, and address the new challenges that digital imposes on their organizations, telcos must in turn manage those changing requirements.

Enterprise Service Provider

Migrating Enterprise Services to the Virtual Domain

By Roy Illsley 30 Nov 2016

The movement away from seeing IT as a supporting activity is challenging the view of M. E. Porter and his description of the value chain within an organization.

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