skip to main content
Close Icon

In order to deliver a personalized, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. By continuing to use this site and access its features, you are consenting to our use of cookies. To find out more about the way Informa uses cookies please go to our Cookie Policy page.

Global Search Configuration

Two overlapping technology-supported agendas are shaping local governments’ strategies in cities. The first is digital government, which also features in national policy, and has cities looking at ways of making online delivery of public service not only possible, but preferable to citizens.


The other is the smart cities agenda; a vague buzzword used to frame a variety of different ambitions for cities, supported by the urban Internet of Things.Both agendas are in their early days, but the overlap between the two raises the prospect of a near future where public services in cities can be built more around the needs of individuals, instead of old bureaucratic distinctions.


This report looks at why citizen-centric services are going to matter, and what governments and businesses must take into account in order to make them work.

Citizen Centric Cities

Key messages

  • Individuals will become the center of city services
  • Fair data sharing rests on consent and incentives
  • Institutional reform must come before technology


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 7770704398 or email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now