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Introduction

Vodafone is refining its Network Mobile Recording (NMR) service, adding new features and expanding the offering to new verticals.

Highlights

  • NMR was launched in the UK in 2013 and targeted at major investments banks. It aimed to enable them to comply with the 2011 regulation that requires all traders’ mobile communications to be recorded.
  • Vodafone now plans to expand NMR beyond the Vodafone Global Enterprise segment of its customer base to encompass smaller institutions.

Features and Benefits

  • Explains why mobile recording is expanding as a requirement in capital markets firms.
  • Assesses the advantages of an in-network service from an MNO.

Key questions answered

  • How did NMR get started and where is Vodafone taking the service now?
  • Who are Vodafone's main competitors in this space?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for enterprises

The capital markets requirement is expanding

  • NMR was initially focused on the capital markets
  • More capital market phones require recording in the UK
  • MiFID II extends the requirement to the rest of the EU

Vodafone is also extending NMR to other verticals

  • Adjacent financial services markets are an obvious next target
  • Sectors outside financial services are also now targeted

Vodafone is adding new features to NMR

  • Call notification has been added
  • SMS recording is another new feature

Appendix

  • Further reading
  • Author

Recommended Articles

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