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This report assesses Ericsson’s recent activities in the telecoms services market with a view to identifying how effective the vendor has been in achieving its objective of being the world’s leading telecoms services provider.


  • Ericsson's 2016 services revenue performance looks bleak.
  • Ericsson restructures the Global Services business for growth.

Features and Benefits

  • The reports provides insights into the changes the services business is undergoing to drive business growth.
  • Provides insights on how Ericsson's service business is performing relative to the competition.

Key questions answered

  • What are Ericsson's strengths, weakness, opportunities, and threats within the telecoms services market?
  • What is Ericsson doing in order to transform its declining services business performance?

Table of contents


  • Catalyst
  • Ovum view

SWOT analysis

  • Strengths
  • Weaknesses
  • Opportunities
  • Threats

Company background

  • Organizational structure
  • Financials

Positioning in services

  • Market strategy and key capabilities
  • Partnerships
  • Current positioning

Services portfolio

  • Global Services business restructured to focus on network and IT transformation


  • Methodology
  • Further reading
  • Author

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