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Introduction

The needs of corporate treasurers have changed dramatically in the years since the financial crisis. Based on a survey of 200 treasurers, this report provides an in-depth analysis of the current challenges and attitudes of this group.

Highlights

  • A lack of real-time data and reliance on manual processes are the biggest challenges facing treasurers today. In particular, the lack of real-time data availability is a significant operational issue for 35% of all corporates and 42% of those with more than $10bn in revenues.
  • The accuracy of cash forecasting is a critical issue. Around 35% of corporates highlight this as a key challenge in executing their responsibilities, with subsequent impact on their ability to identify and manage risk.
  • Manual intervention in key workflows is a problem for all corporates, but particularly the largest (among those with revenues of $10bn and above), of which 39% identify a reliance on manual processes in key workflows as an important challenge.

Features and Benefits

  • Make the right product investments based on a deep understanding of the challenges corporate treasurers need to address.
  • Grow retention and new business levels by focusing your client communications on the specific challenges facing this audience.
  • Strengthen your product roadmap by prioritizing future investments based on the latest corporate treasurer insights.

Key questions answered

  • What are the biggest operational challenges facing corporate treasurers in 2017?
  • What are the product and service enhancements that corporate treasurers most want from their bank partners?
  • Where are the biggest opportunities for investment in new services based on data analytics?
  • To what degree will Brexit pose challenges to corporate treasurers in Europe?
  • How enthusiastic are corporate treasurers about distributed ledger solutions in trade finance?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key findings

Recommendations

  • Recommendations for enterprises
  • Recommendations for vendors

Meeting the needs of the corporate treasurer

  • The role is changing but remains defined by liquidity and cash management, risk and compliance, and operational efficiency
  • A lack of real-time data and reliance on manual processes are the biggest challenges facing treasurers today

Cash and liquidity management

  • Addressing real-time data needs is one of several areas in which banks have an opportunity to enhance their services
  • Only 13% of multinational corporates can see their global cash position in real time

Forecasting and analytics

  • There is significant scope to deliver additional value with enhanced forecasts and other services based on data analytics
  • Among the largest corporates, 45% face challenges with the accuracy of their cash flow forecasting

Risk and compliance

  • Corporates need solutions to mitigate FX risks and provide support with reporting
  • Managing increasing FX risk is a challenge for 25% of corporates, particularly in the pharma and food and drink sectors
  • Real-time cash forecasts are highly valued by 45% of automotive and manufacturing corporates
  • Brexit represents a clear challenge for treasurers in Europe

Cost and operational efficiency

  • Manual processing and the functionality of mobile services are key pain points for corporates
  • 39% of the very largest corporates face challenges from manual intervention in key workflows
  • Mobile services remain a clear development area for banks, with 42% of mid-sized corporates underserved
  • The ability to view real-time balance information on mobile is a clear requirement for 47% of small and mid-sized corporates

Without change, many banks will lose their position amid fragmentation of the competitive landscape

  • One size does not fit all for corporates, and 52% would consider moving to a provider with a better fit for their needs
  • As many as 49% of treasurers will look for new financial services partners in 2017, and use of non-banks may grow

Appendix

  • Methodology
  • Further reading
  • Author

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