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The utilities industry is teetering on the brink of major business transformation. The next ten years will be pivotal, and could well shape the face of the industry for the next century.


  • IT will underpin new business models that will improve the customer experience and make operations far more efficient. The data created by new connected devices will become strategic assets through which utilities can differentiate from new competitors.

Features and Benefits

  • Discusses the drivers behind a major transformation of the utility business model over the next decade.
  • Assesses the IT transformation that will accompany business change.

Key questions answered

  • What are the drivers causing business transformation in the utilities industry?
  • What transformational IT change has to occur to support these processes?

Table of contents

Ovum view

  • Summary
  • The road to 2025 in the utilities industry
  • Understanding the ICT opportunity in the utilities industry
  • Recommendations


  • Further reading
  • Author

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