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Introduction

This report explores the types of technology partnerships service providers need to build to deliver digital workspace solutions that can provide value to businesses looking to deliver a digital workspace.

Highlights

  • New ways of working, changing employee expectations and attitudes, and new tools and services are all driving demand to digitize the workspace.
  • Service providers are well positioned to support businesses in delivering the digital workspace.

Features and Benefits

  • Discusses the new tools, ways of working, and services that are driving interest around the digital workspace.
  • Discuses the opportunities that service providers should be looking to realize, and the partnerships that can help them deliver value.
  • Also looks at the opportunities and challenges faced by enterprises and technology vendors.

Key questions answered

  • How is the digital workspace defined; what are the technologies, services, people, and practices that embody it?
  • What do Ovum identify as the key opportunities that communication service providers should be looking to deliver against?
  • What types of technology partnerships will be important to communication service providers going forward?
  • What are some of the specific technologies Ovum feels will be important to any digital workspace effort?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for enterprises
  • Recommendations for vendors
  • Recommendations for communication service providers

The digital workspace opportunity

  • The value businesses hope to realize in developing a digital workspace

Communication service providers are well positioned to support businesses in delivering the digital workspace

  • A fully integrated service must embody a range of different capabilities
  • CSPs are in a good position to support enterprises in overcoming digital workspace complexities
  • How should CSPs approach this opportunity, and where should they start?
  • CSPs must develop a range of partnerships in delivering digital workspace capabilities
  • Becoming a valuable security partner
  • A demand to move capabilities back in-house

Productivity and workflow automation

  • Value and enterprise progress
  • Technology and service landscape
  • Opportunities for CSPs

Workplace mobility

  • Value and enterprise progress
  • Technology and service landscape
  • Opportunities for CSPs

Smart workspaces

  • Value and enterprise progress
  • Technology and service landscape
  • Opportunities for CSPs

Connectivity

  • Value and enterprise progress
  • Technology and service landscape
  • Opportunities for CSPs

Digital workspace insights and performance analytics

  • Value and enterprise progress
  • Technology and service landscape
  • Opportunities for CSPs

Communication and collaboration

  • Value and enterprise progress
  • Technology and service landscape
  • Opportunities for CSPs

Service providers are beginning to forge some interesting partnerships and approaches, but there is much work still to be done

  • Partnerships with cloud providers are helping CSPs get their own infrastructure house in order, whilst also enabling them to offer new digital services and solutions
  • UEM vendors feel service providers could be doing more to deliver the digital workspace opportunity

It is important to adopt a user-centric approach to digital workspace design

  • Prioritizing people
  • Focusing on user experience

Appendix

  • Further reading
  • Author

Have any questions? Speak to a Specialist

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