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Introduction

ECM has gone through a huge evolution over the past few years, to such an extent that the majority of the ECM products of a decade ago are no longer recognizable today.

Highlights

  • The large multi-product ECM vendors are continually pushing boundaries by acquiring complementary products that extend the number of technologies they provide within their ECM portfolios. These products are generally modular, so organizations only need to implement the technologies they require.

Features and Benefits

  • Learn about the technologies that have become a part of ECM portfolios.
  • Assesses the main features that are expected to be present in ECM portfolios.

Key questions answered

  • What tasks do the technologies within ECM portfolios perform?
  • What are the key capabilities of ECM products?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for enterprises
  • Recommendations for vendors

Content of the report

  • Finding the section most relevant to your organization

ECM execution and business models

  • Ensure that delivery to mobile devices is a core part of the solution's capabilities
  • Exploit social collaboration capabilities within ECM through marketing initiatives
  • Enterprises have more choice than ever around the build, platforms, and deployment options for ECM solutions

Web content management

  • Some organizations may prefer a third-party WCM system
  • Being able to analyze visitor behavior is an important aspect of WCM

Digital asset management

  • Digital assets should be kept separate from other content
  • Digital media types are growing as organizations exploit new types of content

Business process management (case management)

  • Vendors are bundling ECM products together to address specific tasks

Archiving

  • Archives manage more than emails
  • Most ECM vendors include archiving in their portfolios

e-Discovery

  • Discovery is a costly, but necessary process
  • Solutions are available to suit all requirements

Capture and scanning

  • Capture is essential for case management
  • Mobile self-service enablement provides a differentiator

Customer communications

  • Communications must be delivered in the format of choice of the customer

Appendix

  • Methodology
  • Further reading
  • Author

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