skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration


When implementing ECM there is no one size fits all. There are a large number of vendors that offer ECM, some providing the full range of technologies, while others specialize on subsets of products.


  • ECM has gone through a huge evolution over the past few years, both in terms of the range of technologies that are available, and also the way in which content is delivered.

Features and Benefits

  • Assesses the main features of the core ECM technologies that are expected to be in an ECM portfolio.
  • Learn about the benefits organizations should be getting from ECM platforms.

Key questions answered

  • What are the features that organizations should ensure are in an ECM platform?
  • What type of ECM platform should my organization deploy?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors

Content of the report

  • Finding the section most relevant to your organization

ECM execution and business models

  • Ensure that delivery to mobile devices is a core part of the solution's capabilities
  • Exploit enterprise social network capabilities within an ECM solution
  • There are a confusing array of choices available when deciding on an ECM platform

Document management and collaboration

  • Document management is often provided as library services
  • Most document management processes require some degree of collaboration

Records management

  • Organizations should implement records management before they are fined for noncompliance
  • Wherever possible, RM should be invisible to end users

File sync and share

  • File sync and share should be considered for secure access to content

Information rights management

  • Organizations cannot rely solely on access rights and permissions to protect content
  • Organizations need to consider the full lifecycle, and life span, of information
  • Audit logs show all authorized and unauthorized attempts to access content


  • ECM users need enterprise search
  • Content needs to be accurately classified in order to make it searchable
  • Indexing improves searchability


  • Methodology
  • Further reading
  • Author

Recommended Articles

  • Consumer & Entertainment Services

    US pay TV: Is it facing an existential threat?

    By Adam Thomas 28 Mar 2018

    With US pay TV having endured the worst year in its history, thoughts have inevitably turned to the future. The likelihood remains that the immediate future will remain highly uncomfortable for everyone except the scaled multinational digital platforms.

  • Enterprise Decision Maker, Enterprise IT Strategy and Select...

    2017 Trends to Watch: Big Data

    By Tony Baer 21 Nov 2016

    The breakout use case for big data will be fast data. The Internet of Things (IoT) is increasing the urgency for enterprises to embrace real-time streaming analytics, as use cases from mobile devices and sensors become compelling to a wide range of industry sectors.

    Topics Big data and analytics IoT

  • Enterprise Services

    5G: Another technology in search of enterprise use cases

    By Evan Kirchheimer 26 Apr 2018

    Service provider interest in justifying 5G investment through its potential to open new revenue streams from the enterprise segment is growing ever greater.


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

Email us at

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 788 597 5160 or email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now