By Brian Washburn 15 Nov 2019
As 2020 approaches, network providers continue to wrestle with industry transformation and competitive disruption.
Microsoft's need to register as a telco in countries where it wants to deliver UCaaS has slowed its international aspirations to provide cloud-based UC internationally. So the company has changed its strategy, at least in one country, Australia, where Telstra will provided the PSTN connectivity needed for the service.
Enterprise Technology IT, Enterprise Services, Enterprise De...
By Ken Landoline 15 Nov 2019
Designing the customer service platform of the future enterprise will require a comprehensive view of dialogue interactions across internal silos of information and, in many cases, the continuous monitoring of business interactions on a global basis.
Enterprise Services, Enterprise Decision Maker
By Ian Brown 14 Nov 2019
Hyperscale cloud providers are responding to the demand for localized, on-prem processing and data with cloud appliances and software solutions. This research note considers how SIs and MSPs should respond to services that encroach on their turf.
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