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TeleTech's latest central positioning of its digital engagement platform and technology-enabled services, Humanify Customer Engagement as a Service, will be pivotal in helping the vendor achieve its goal of offering seamless service and customer engagement delivery.


  • For several years, TeleTech has been building and acquiring new CX capabilities to provide an end-to-end solution that enables a seamless customer experience within and across channels.

Features and Benefits

  • Evaluates how TeleTech will bridge its customer experience technologies and offerings.
  • Assesses the latest developments that will help move TeleTech to practice proactive customer engagement.

Key questions answered

  • How will Humanify, TeleTech's new suite of services and technologies, help create seamless omnichannel customer engagement?
  • What planned releases will TeleTech announce in 2017?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors

TeleTech's transformation to CX leader

  • TeleTech's journey began seven years ago
  • TeleTech laid the essential building blocks for the digital shift
  • Humanify will present a more cohesive offering for TeleTech


  • Methodology
  • Author

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