skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration

Introduction

TeleTech's latest central positioning of its digital engagement platform and technology-enabled services, Humanify Customer Engagement as a Service, will be pivotal in helping the vendor achieve its goal of offering seamless service and customer engagement delivery.

Highlights

  • For several years, TeleTech has been building and acquiring new CX capabilities to provide an end-to-end solution that enables a seamless customer experience within and across channels.

Features and Benefits

  • Evaluates how TeleTech will bridge its customer experience technologies and offerings.
  • Assesses the latest developments that will help move TeleTech to practice proactive customer engagement.

Key questions answered

  • How will Humanify, TeleTech's new suite of services and technologies, help create seamless omnichannel customer engagement?
  • What planned releases will TeleTech announce in 2017?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for enterprises
  • Recommendations for vendors

TeleTech's transformation to CX leader

  • TeleTech's journey began seven years ago
  • TeleTech laid the essential building blocks for the digital shift
  • Humanify will present a more cohesive offering for TeleTech

Appendix

  • Methodology
  • Author

Recommended Articles

;

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700


Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

Email us at ClientServices@ovum.com

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 788 597 5160 or email us at pr@ovum.com

Contact marketing - 
marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now