skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration


To prepare for the next generation of telecoms, service providers will need to invest in digital-ready IT systems, particularly business support systems (BSS). This report takes a look at the current state of the BSS and assesses what the digital BSS should look like in the next generation of telecoms.


  • As next-generation technologies such as 5G, artificial intelligence, IoT, NFV, and others emerge, CSPs will need to invest in preparing the BSS to support and monetize these new technologies.

Features and Benefits

  • Understand how emerging technologies will impact telco BSS.
  • Learn how telcos can prepare to transition to a digital-ready BSS.

Key questions answered

  • What capabilities should CSPs search for in a digital-ready BSS?
  • How can vendors best position themselves to win BSS contracts in the digital age?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for CSPs
  • Recommendations for vendors

The implications of digital on legacy infrastructure

  • New business models require new support systems
  • The current state of the BSS leaves much to be desired

The next generation of telecoms is upon us

  • Digital service providers (DSPs) will need to balance multiple business models in the digital economy
  • CSPs must prepare the BSS for emerging technologies

Looking ahead to the next generation of BSS

  • The seven characteristics of a digital business support system
  • Creating a roadmap to the future

Digital is impacting telecoms vendor dynamics

  • CSPs will look toward vendors to lead the way to digital
  • The digital ecosystem is anyone's game
  • Digital-ready BSS is still emerging but several vendors are leading the way


  • Methodology
  • Further reading
  • Author

Recommended Articles


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team: +44 7771 980316

Asia-Pacific team: +61 (0)3 960 16700

US team: +1 212-652-5335

Email us at

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now