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As automated operations become bigger and more integrated, the technical challenges and commercial risks in disruptions become greater. Enterprise network managers are focusing more attention on service availability and network performance, because marginal improvements in efficiency are more valuable to the business.


  • Some service providers are giving more attention to the personnel factor in the service-delivery equation.

Features and Benefits

  • Learn what targets for service availability are being set by service providers in advanced ICT.
  • Identify leading service providers in IT service development.

Key questions answered

  • How near are we to 100% service availability?
  • Which industry verticals might benefit soon from high-availability networks?

Table of contents

Ovum view

  • Summary
  • Enterprises keep their focus on availability
  • A big hand for zero outage
  • Eight nines may lead to vendor consolidation


  • Further reading
  • Author

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