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This is the second set of forecasts for global ICT services provided by telecoms operators to enterprise customers. The emphasis here is on global services, principally those being deployed and delivered for large enterprises of 1,000+ employees, with some extended to mid-sized enterprises (250+ employees).


  • Revenue projections for enterprise spend in telco-supplied ICT managed services.
  • Ovum forecasts that the global telco ICT enterprise services market, including traditional voice and mobile, will reach $287bn in 2020 and $303bn in 2021.

Features and Benefits

  • Compare trends in enterprise spend by service type.
  • Evaluate telco competitive position in global ICT managed services.

Key questions answered

  • How much are enterprises spending in ICT services with telecoms service providers?
  • Which types of service are enterprises buying from telecoms service providers?

Table of contents


  • Introduction
  • Download 1: Telco-Managed ICT Services Forecast: 2016–21

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