skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration

Introduction

In 2013 Ovum undertook research into the market for global telco service providers that offer enterprise-class contact center services. This is an overview and update of Orange Business Services’ contact center services portfolio and global offer.

Highlights

  • OBS considers the contact center market “strategic” and aspires to be a leader in customer journey integration with IPT, business voice, and collaboration.

Features and Benefits

  • Evaluates the partner ecosystem that Orange has assembled to provide contact centers globally.
  • Indicates areas of strength and opportunity for Orange as it expands its portfolio into the cloud.

Key questions answered

  • What are OBS's key strengths and weaknesses?
  • How broad is OBS's geographic reach, and where are likely targets for expansion?

Table of contents

Summary

  • Introduction
  • Download 1: Telco Strategies for Contact Center Services: Orange Business Services

Recommended Articles

  • Internet of Things

    IoT Viewpoints 2018

    IoT Viewpoints explore the IoT opportunity in 2018 and beyond. Download our latest e-book to get our newest collection of thought leadership articles on the emerging IoT trends, technologies and opportunities.

    Topics IoT

  • Consumer & Entertainment Services

    US pay TV: Is it facing an existential threat?

    By Adam Thomas 28 Mar 2018

    With US pay TV having endured the worst year in its history, thoughts have inevitably turned to the future. The likelihood remains that the immediate future will remain highly uncomfortable for everyone except the scaled multinational digital platforms.

  • Enterprise Services

    5G: Another technology in search of enterprise use cases

    By Evan Kirchheimer 26 Apr 2018

    Service provider interest in justifying 5G investment through its potential to open new revenue streams from the enterprise segment is growing ever greater.

;

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700


Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

Email us at ClientServices@ovum.com

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 788 597 5160 or email us at pr@ovum.com

Contact marketing - 
marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now