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This is an update of the Telstra report that formed part of the “How Telcos Innovate” series in 2012–13.


  • Telstra’s innovation systems are in a state of flux, but the change is all directed at improving access to innovative technology, and developing an internal culture prepared to assimilate and exploit innovation.

Features and Benefits

  • This report assesses how innovation is handled within Telstra and how it is designed to drive a cultural change within the organisation.
  • The report discusses the major implications for vendors of how telcos today handle innovation.

Key questions answered

  • Why should telcos introduce a "multi channel" approach to innovation?
  • Why is software-based agility important to innovation?

Table of contents


  • Introduction
  • Download 1: How Telcos Innovate: Telstra

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