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Introduction

This month’s most innovative announcement was from SK Telecom in South Korea. SK Telecom has teamed up with Nuance to deploy voice biometrics technology to ease the authentication process for customers calling its call center.

Highlights

  • SK Telecom's deployment of Nuance's VocalPassword should help SK Telecom differentiate on the basis of improved customer experience.

Features and Benefits

  • Assesses the impact of SK Telecom's deployment of voice biometrics authentication in the contact center.
  • Provides information and opinion on SK Telecom’s innovation strategy.

Key questions answered

  • Why are voice biometrics important?
  • Why is SK Telecom consistently innovative?

Table of contents

Ovum view

  • Summary
  • Easing customer frustration
  • Preventing fraud efficiently
  • SK Telecom repeatedly innovative

Appendix

  • Further reading
  • Author

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