skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration

Introduction

UC&C solutions and services are highly adaptable in terms of what they deliver and how they are deployed. The result is a dynamic market in which providers’ fortunes variously rise and fall with their ability to deliver the most compelling solutions to the broadest set of buyers.

Highlights

  • This report highlights some of the key trends that will shape the UC&C market in 2018, zeroing in specifically on digitalization, mobility, and the cloud.

Features and Benefits

  • Describes some of the top business and technology trends that will impact the market for UC services in 2018.
  • Explains how digitalization, mobility, and cloud are impacting the delivery and adoption of UC services.

Key questions answered

  • What are the most important trends that will impact UC services in 2018?
  • How should providers evolve their UC services to best meet the needs of their enterprise and SME customers?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for service providers
  • Recommendations for vendors

Cloud communications on the rise

  • Hybrid UC strikes a compromise between premises and hosted
  • CPaaS provides greater context to communications

Mobile first takes center stage

  • Many meanings of "mobile first"
  • Rise of mobile PBX services

UC&C helps drive new ways of working

  • Increasing productivity in the digital workforce
  • Reducing reliance on email via persistent messaging

Emerging technologies set to transform UC&C

  • UC&C's alphabet soup spiced up with AI, AR, VR, and IoT

Appendix

  • Methodology
  • Further reading
  • Author

Recommended Articles

  • Service Provider Markets, Consumer & Entertainment Services,...

    MWC 2018 Highlights

    By Ronan De Renesse 27 Feb 2018

    Over 20 of our senior Ovum analysts and consultants attended this year’s Mobile World Congress in Barcelona at the end of February. In between meetings, briefings and presentations, our analyst team were blogging and tweeting about key developments, trends and rumors. Have a look through our daily MWC 2018 Highlights to find out what happened.

    Topics 5G AI IoT Cloud Payments SDN/NFV Smart home

  • Internet of Things

    IoT Viewpoints 2018

    IoT Viewpoints explore the IoT opportunity in 2018 and beyond. Download our latest e-book to get our newest collection of thought leadership articles on the emerging IoT trends, technologies and opportunities.

    Topics IoT

  • Consumer & Entertainment Services

    US pay TV: Is it facing an existential threat?

    By Adam Thomas 28 Mar 2018

    With US pay TV having endured the worst year in its history, thoughts have inevitably turned to the future. The likelihood remains that the immediate future will remain highly uncomfortable for everyone except the scaled multinational digital platforms.

;

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700


Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

Email us at ClientServices@ovum.com

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 788 597 5160 or email us at pr@ovum.com

Contact marketing - 
marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now