skip to main content
Close Icon

In order to deliver a personalized, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. By continuing to use this site and access its features, you are consenting to our use of cookies. To find out more about the way Informa uses cookies please go to our Cookie Policy page.

Global Search Configuration

Introduction

UC&C solutions and services are highly adaptable in terms of what they deliver and how they are deployed. The result is a dynamic market in which providers’ fortunes variously rise and fall with their ability to deliver the most compelling solutions to the broadest set of buyers.

Highlights

  • This report highlights some of the key trends that will shape the UC&C market in 2018, zeroing in specifically on digitalization, mobility, and the cloud.

Features and Benefits

  • Describes some of the top business and technology trends that will impact the market for UC services in 2018.
  • Explains how digitalization, mobility, and cloud are impacting the delivery and adoption of UC services.

Key questions answered

  • What are the most important trends that will impact UC services in 2018?
  • How should providers evolve their UC services to best meet the needs of their enterprise and SME customers?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for service providers
  • Recommendations for vendors

Cloud communications on the rise

  • Hybrid UC strikes a compromise between premises and hosted
  • CPaaS provides greater context to communications

Mobile first takes center stage

  • Many meanings of "mobile first"
  • Rise of mobile PBX services

UC&C helps drive new ways of working

  • Increasing productivity in the digital workforce
  • Reducing reliance on email via persistent messaging

Emerging technologies set to transform UC&C

  • UC&C's alphabet soup spiced up with AI, AR, VR, and IoT

Appendix

  • Methodology
  • Further reading
  • Author

Recommended Articles

;

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700


Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 7770704398 or email us at pr@ovum.com

Contact marketing - marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now