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SIs, IT service providers, and telcos must learn to embrace AWS, Microsoft, and Alibaba if they are to stay relevant in a market where customers want to move applications out of their data centers and into the cloud.


  • Innovation and the ability to build on the link between core competencies and cloud will become key to IT service providers’ abilities to succeed in delivering managed cloud.

Features and Benefits

  • Understand the role managed cloud services will play in IT services portfolios.
  • Compare the managed cloud services value proposition from SIs, telcos, and managed hosting providers.

Key questions answered

  • How will service providers capitalize on the managed cloud services opportunity?
  • Why is managed cloud only part of the solution?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for service providers

Complexity or no complexity, enterprises want public cloud

  • Cloud computing delivers the highly automated infrastructure platforms customers want

For SIs, managed cloud services must be part of a wider services opportunity

  • As infrastructure moves to the cloud, SIs turn to application and workload services to replace declining IT outsourcing revenues

Telcos and service providers need to demonstrate the value they bring to managed cloud

  • They need a more compelling story to attract enterprise customers to their services
  • Multicloud management is the rallying point for managed cloud services

IT service providers need to identify the unique value they bring to managing cloud

  • Innovation and the ability to build on the link between core competencies and cloud will be key


  • Methodology
  • Further reading
  • Author

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