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Avaya, a leading developer of UC solutions, filed for bankruptcy protection. The many service providers partnered with the company should reach out to customers to ensure that they will be supported regardless of the long-term results.


  • Operators and other types of service providers with a significant investment in services involving Avaya technology should adopt a wait-and-see approach to the company’s recent filing for bankruptcy protection.
  • If Avaya emerges from Chapter 11, providers will be able to continue offering Avaya-based hosted and managed services as a viable alternative to others on the market.
  • If Avaya is unable to emerge from Chapter 11, providers will need to select another vendor to provide the underlying technology for their hosted UC services and to resell to businesses seeking premise-based systems.

Features and Benefits

  • Advises service providers on what action to take in light of Avaya's Chapter 11 filing.
  • Assesses the impact Avaya's Chapter 11 filing with have on service providers.

Key questions answered

  • How will Avaya's Chapter 11 impact service providers?
  • What actions should service providers take because of Avaya's Chapter 11?

Table of contents

Ovum view

  • Summary
  • Business as usual during Avaya bankruptcy protection process
  • Success with Chapter 11 will result in a stronger Avaya
  • Failure with Chapter 11 will create demand for Avaya alternatives


  • Further reading
  • Author

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