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Introduction

Enterprise social and team collaboration applications are emerging as a way for operators to further expand the set of communications applications sold to large enterprise customers.

Highlights

  • Enterprise social, when offered as a hosted service, can provide new revenue streams to operators seeking to expand their UC and collaboration portfolios.
  • Offering hosted social and advanced collaboration applications will require operators to become the trusted partners not only of IT departments in charge of telephony systems, but also of line-of-business managers overseeing the purchase of business applications.

Features and Benefits

  • Details how operators can leverage enterprise social and team collaboration as hosted services that expand and help differentiate their portfolios.
  • Profiles Orange Business Services' hosted enterprise social service and how it is being brought to market.

Key questions answered

  • What is the difference between enterprise social and team collaboration applications?
  • How can operators benefit from enterprise social and team collaboration applications offered as a hosted service?

Table of contents

Summary

  • In brief
  • Ovum view
  • Recommendations

Enterprise social and team collaboration supplement hosted UC

  • Enterprise social as cloud service
  • Team collaboration as cloud service
  • Reselling social and collaboration SaaS to quickly introduce new services

The practicalities of hosted social

  • Opportunities
  • Challenges

Appendix

  • Methodology
  • Further reading
  • Author

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